We ship all orders worldwide from Bali, Indonesia using trusted international couriers.

Estimated delivery times:
• Indonesia: 2–4 business days
• Asia: 4–7 business days
• Europe: 5–10 business days
• Rest of World: 5–12 business days

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email with a tracking link.

Customs & Duties

For international orders, customs duties or import taxes may apply depending on your country.

These charges are the responsibility of the customer.

Customs Fees: 

Please note that your local customs office may charge fees. We have no control over these costs and therefore cannot estimate them in advance. Please check with your customs office before placing your order. 

Return Shipping

Returns are sent to our address in Bali, Indonesia.
Customers are responsible for return shipping costs.

Please note that international return shipping times may vary.

Refunds

Once your return has been received and inspected, we will process your refund.

Refunds are issued to the original payment method.

Do you still have questions? 

If you have any questions about shipping or anything else, please contact us via the contact form on the website or by email: cosyno.berlin@gmail.com